Information we collect

Information you provide may include your name, email address, phone number, service address, city, property type, requested services, project or service notes, preferred contact method, uploaded property photos, account information, estimate information, and other details you choose to send us.

Our website and hosting systems may also collect technical information such as IP address, browser and device information, referring pages, dates and times of requests, security logs, and cookie or session information needed to operate and protect the site.

How we use information

We use information to respond to service inquiries, prepare and manage estimates, provide residential and commercial property care, maintain customer and property records, communicate about service, improve our operations, protect the website, prevent abuse, and meet accounting, legal, or recordkeeping obligations.

Estimate requests and uploaded photos

Estimate request information is used to evaluate the property and requested work. Photos may be stored with the inquiry or related business record. Please avoid uploading documents, images, or notes that contain information unrelated to the property-care request or other sensitive personal information.

Cookies and similar technologies

SOS uses cookies that are necessary for site security, login, session management, user preferences, and consent choices. Non-essential analytics or marketing technologies, if enabled in the future, are treated separately and are not intended to run until you choose to allow them through the Cookie Settings control.

Your cookie choice is stored in a first-party consent cookie so the site can remember your preference. You can reopen Cookie Settings from the footer and change your choice. You may also control cookies through your browser, although disabling necessary cookies can prevent login or other site functions from working correctly.

Service providers and integrations

We may use service providers to host and secure the website, process forms, send communications, support accounting and field operations, process payments, or provide other business services. We provide only information reasonably necessary for the service being performed and expect providers to handle it under their own security and privacy obligations.

If payment processing is added, payment providers will handle sensitive card or bank information. SOS does not intend to store full card numbers, CVV values, bank account numbers, or routing numbers in WordPress or our internal AI systems.

Automation and AI-assisted tools

SOS may use automation or AI-assisted tools for internal tasks such as organizing business information, drafting communications, summarizing property or estimate history, or improving workflows. These tools are not the system of record for customer data, and we do not intentionally send payment credentials to them.

When information may be shared

We may share information with service providers that help us operate the business, with professional advisers when needed, or when disclosure is required by law, legal process, safety, fraud prevention, or protection of our rights. SOS does not sell or rent personal information for money.

Retention and security

We retain information for as long as reasonably needed for the purpose it was collected, ongoing customer service, business records, dispute resolution, security, accounting, tax, insurance, or legal requirements. We use reasonable administrative and technical safeguards, but no website or electronic storage system can guarantee absolute security.

Your choices and privacy requests

You may ask us to review, correct, or delete personal information we maintain about you, subject to applicable law and legitimate business or legal retention needs. You can also change non-essential cookie preferences at any time.

To make a privacy request, use the Contact SOS page and tell us the request relates to privacy. We may need to verify your identity before acting on a request.

Children

This website is intended for property owners, customers, prospective customers, and business contacts. It is not directed to children under 13, and we do not knowingly seek personal information from children under 13.

Third-party websites

The site may link to third-party services. Their privacy practices are governed by their own policies, not this policy.

Changes to this policy

We may update this policy as the website, integrations, or business practices change. The current version will be posted on this page with an updated date.